Processing & Shipping Times
Made To Order Molds
All of our none custom Silicone Molds are classed as made to order. We endeavor to have these dispatched to you within 14 working days from the received payment. These times may differ slightly during busy times such as Christmas, or for large orders and orders with multiple of the same item. If processing times are extended this will be made clear on the website in the notification bar.
Custom molds will be dispatched to you within 4 weeks due to the custom nature of the order. However large custom orders may take longer due to the volume of work needing to be carried out, if this is the case this will be discussed with you at the time of ordering. When completing custom orders we need to be in contact with you throughout the process for design approvals etc. If we are unable to receive a response from you or your response is delayed unfortunately this will have a knock-on effect to the processing time of your order. We will not send out a custom order that has not been approved.
Once you have paid for your order we will choose the best available shipping within the price you have paid. Custom orders can be upgraded to priority/tracked shipping and this will be discussed at the point of ordering. Once your order has been dispatched UK shipping at 2nd class is 3-5 working days, however this is likely to be delayed during busy times such as Christmas so please bare this in mind when you order as once the parcel has left our hands we have no control over shipping times.
If you believe that your order has become lost please contact us and we will liase with you to find a solution.