Processing & Shipping Times
We endeavor to have orders dispatched within 7 WORKING days from the received payment. These times may differ slightly during busy times such as Christmas, or for large orders and orders with multiples of the same item. Sale orders especially Mega Sale orders are expected to take longer than the 7 WORKING days due to the the nature of the sales. Should you be concerned that your order is taking an exceptionally long time please feel free to drop us an email at email@example.com. Whilst we do work extremely hard to meet the 7 working day processing time this cannot be guaranteed due to the hand made nature of our items.
We endeavor to dispatch custom molds to you within 4 weeks of the mockup approval. However large custom orders may take longer due to the volume of work needing to be carried out, if this is the case this will be discussed with you at the time of ordering. When completing custom orders we need to be in contact with you throughout the process for design approvals etc. If we are unable to receive a response from you or your response is delayed unfortunately this will have a knock-on effect to the processing time of your order. We will not send out a custom order that has not been approved.
For UK shipping please allow 7 WORKING days once dispatched for your order to arrive.
For international shipping please allow 20 WORKING days once dispatched for your order to arrive.
The above timescales are likely to be extended during busy times such as Christmas as postal services are under much more strain at these periods so please bare this in mind when you order as once the parcel has left our hands we have no control over the shipping times.
Custom orders can be upgraded to priority/tracked shipping and this will be discussed at the point of ordering.
If you believe that your order has become lost please contact us at firstname.lastname@example.org and we will liase with you to find a solution.
Last Updated 19/07/2023